Return and Refund Policy

At Valanoria, we strive to make our policies regarding returns, refunds, exchanges, and order cancellations clear. If your purchase does not meet your expectations, please review the guidelines outlined below.

Return Window

Products can be returned within 30 days from the delivery date.

Restocking Fees

No restocking fees are charged.

Refund Processing Time

Approved refunds are issued within 7 days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Exchanges

Exchanges are permitted under specific conditions.

Policy Reference

All return requests are subject to our Terms of Service.

1. Order Cancellations

To request an order cancellation, please contact us as soon as possible at info@valanoria.com. Orders can only be canceled if they have not yet entered the processing stage. If your order has already been delivered and you no longer wish to keep it, you can request a return by following the procedures outlined below.

2. Return Conditions

Items must be returned within 30 days of delivery. Returns submitted after this timeframe will not be accepted. To qualify for a return, items must:

  • Be unused and unwashed
  • Be in their original packaging
  • Have all original tags attached

3. How to Return an Item

  1. Email info@valanoria.com with your order number and reason for the return.
  2. Wait for confirmation and approval before sending the item back.
  3. Follow the return instructions provided, including packaging and return address details.
  4. Pack the item securely to avoid damage during shipping.

4. Refunds

  • You will receive an email notification once your return has been received and approved.
  • Refunds are issued to the original payment method within 7 days after approval.
  • Additional processing time may be required by your payment provider or bank.

5. Additional Information

Customers are responsible for return shipping costs for non-defective items. Please ensure all returned items are packaged securely to prevent damage during shipping.

6. Exchanges

To request an exchange, contact our customer support team within 30 days of delivery with your order details. The exchange process includes:

  1. Submit Your Request: Email info@valanoria.com with your order number and the item you wish to exchange.
  2. Eligibility Requirements:
    - The item must be unused and unwashed
    - Original packaging must be intact
    - All tags must remain attached
  3. Next Steps: Once reviewed, you will receive instructions on returning the original item and receiving the replacement.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at info@valanoria.com and provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

After review, we will arrange either a replacement at no additional cost, or a full refund to your original payment method.