Payment Policy
We offer secure payment methods at checkout so you can complete your order using one of the available methods shown on the Site.
Accepted Payment Methods
- Shop Pay
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
Payment Authorization
Payment must be successfully authorised at checkout before an order can be accepted and processed. If payment is declined, unavailable, or cannot be verified, the order will not be completed, will be delayed or cancelled.
When You Are Charged
If your payment is approved, the applicable amount is charged at the time of purchase using the payment method selected at checkout.
Currency
All charges are processed in the currency shown at checkout, British Pound (GBP £).
Payment Security
Payments are processed through secure payment systems. We do not store full payment card details on our own servers. Payment information is handled using secure encryption and payment industry security standards through Shopify and its payment partners.
Verification and Fraud Prevention
To help prevent unauthorised transactions, orders may be subject to payment verification, security screening, or fraud prevention checks. In some cases, additional verification may be required before an order can be accepted or processed.
Refunds
Where a refund is approved, it will be issued within 7 days of approval to the original payment method used for the purchase in accordance with our Return and Refund Policy. Processing times after approval may vary depending on the payment provider or financial institution.
Order Cancellations
If you need to request an order cancellation, please contact us as soon as possible at info@valanoria.com. Orders can only be cancelled before they enter processing. If an order has already been processed, the return process will apply instead, in accordance with our Return and Refund Policy.
Related Policies
For more information, please review our Terms of Service and Privacy Policy.
Contact Information
If you have questions about payments, contact us at: email: info@valanoria.com, phone: +32479030969